Utility Assistance Programs

The following services may be helpful for families and individuals in the Columbus, OH area who are in need of utility assistance: Unfortunately, many people cannot afford to pay their utility bill due to the financial results of a severe illness or disability, having a low income or losing a job. In an effort to help those in need, The City of Columbus' Department of Public Utilities has established a few utility assistance programs through the Division of Power and Water. Following below are a brief description of the programs that are offered:

Special Payment Plans Service - Offers special payment plans before the shut-off date for those who are having trouble paying for their power and water bills. Senior Citizen Discount Program - Offers water bill discounts to income-eligible individuals, ages 60 and up. The person must currently live at the address where assistance is needed and have the bill in either his or her name or their spouse's. The program only serves single-family households with one water meter. A senior eligible for a senior discount is also eligible for a low income discount. However, an application must be completed for each program. Low Income Discount Program - Offers a 20 percent discount on water and sewer bill to those enrolled in one of more of the following programs: • Ohio Works First • Ohio Medicaid • Food Stamps (Ohio Direction Card) • Home Energy Assistance Program (HEAP) • Low Income Home Energy Assistance Program (LIHEAP) • Homestead Exemption • Social Security To qualify for the Low Income Discount Program individuals must complete an application for the program. Please note that this program does not reduce fees for meter reading, late payment or interest.

For more information about the utility assistance services offered through the City of Columbus' Division of Power & Water, call (614) 645-8276.

Department of Public Utilities
910 Dublin Road
Columbus, Ohio 43215
Tel: (614) 645-8276

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